Today's Blog Post will be in english and I would like to explain what the Leicester City Council Children's Social Care exactly is.
Leicester City Council Children's Social Care are commited to putting people first. So, I'm a Team Member for about 8 weeks and i can say, "WE". We are always working hard to improve the services we provide. If you use our services, or wish to use our services, you may want to make a comment, compliment or complaint.
Your comments and ideas can help us change the way we do things for the better - sometimes the simplest suggestion can make the biggest difference. We can't promise to use every suggestion we get, but we do promise to listen and to use what we can. If you have ideas about how we can improve, talk to the staff working with you, their team manager or the complaints team.
If the service we provide to you has pleased you, let us know - compliments help us to share and promote good practice. You can complain if you are a user of a service, or feel you have a right to a service from Children's Social Care, or if you are a carer or a representative acting on user's behalf.
If you want to make a complaint, you can:
- Talk to your social worker (if you have one) or anyone who works for Children's Social Care
- Ring and speak to the complaints team
- Write to or email the complaints team
What we do when Assessing Your Needs
When you or someone else contacts us to ask for help with your children, we will discuss your circumstances and what might help. If it looks like you may need extra support above and beyond that available to everyone, we will carry out an Assessment. This helps us to understand what the problems are and how they can best be dealt with. If identifies your children's needs and also tells us whether you need any extra help as a parent. The Assessment process will involve collecting information, talking this through with you and agreeing what might be done. You will be given a copy of the form we fill in recording details about the Assessment.
Stage 1
This involves you getting the views from all those involved with you and your children about the problems and difficulties faced by your family. It will also look at the strengths shown by your family and at significant factors affecting family members.
Looking at the problems or difficulties
The social worker will want to talk to all members of your family, including your children. The worker will take into account the ethnic and cultural background of family members and any specific needs that you or they may have. If required, interpreters can be provided.
Talking to children
It is important the social worker understands the views of the children in your family. If the children are old enough to be involved in the assessment process, the social worker will encourage and help them to take part. Social workers will normally want at least one session on their own with your children. This is so the children can speak without being influenced by what their parents might say.
Information from other agencies
The social worker will usually want to talk to other people who know your family or have been involved with you, and who might have helpful views. These other people might include, for example, teachers, health visitors, GP's and youth workers. The social worker will discuss with you who they feel might provide useful iinformation. They will ask you for your agreement to contact these people.
Stage 2
This stage compares your child to the average child of the same age, and looks at their health and development. We will decide if your child is a "Child in Need" who requires helf from Social Care and Education. We are likely to think that a child may be in need if they are not reaching a reasonable standard of health and development.
Looking at the effects on your children
The social worker will want to see if the problems your family is experiencing are affecting the health and development of your children.
We will be thinking about:
- whether your child is healthy
- how they are developing intellectually and educationally
- what their behaviour and emotional well-being is like
- what they think of themselves
- how they are developing socially
- how well they get on with others in the family and outside
- how well they can look after themselves
- where they live and whether their physical evironment if affecting their development
- whether anything else is affecting their development, such as your work, unemployment, financial difficulties or the wider family
This stage sets down what needs you have that we can help with and what the plan is to help you meet them.
Summary of Needs
You and the social worker should agree which are the important needs to work on. Some of the need will be best dealt by you by other family members or by friends. Others will need the help of people such as health, education, housing or voluntary organisations. Everyone involved should have a clear idea of what they are going to try to do to help the situation, and when they are going to do it.
Is the IT important?
Yes, IT is very important in the different departements in the Council. Without the IT, you could not do the work. Nowadays, it's typical to work with an Computer, a Scanner, an Printer and headphones via Skype for Business. In the City Council it's common to open and scan the post, so there is less paper left to recycle.
The Children's Social Care Departments in the Halford House are working with an archive which we use for the childrens and their needs. There you can see how long they are already in the system, where do they live, which needs do they have, how old they are etc..
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| Organization Chart |
Pre-Suppliers are not known because the Social Care & Health Department don't need them. It's an Department of the Council.
Hope you guys liked the Post :)
Enjoy the weekend!
Mel
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